E2E O2C: Customer Experience, Digitalization and RPA

Radisson Blu Amsterdam, Netherlands
23-25 September 2019

This unique marcus evans event will discuss Customer Experience and Robotics for Customer Facing Supply Chain Management and Order to Cash: we will continue the process and organisational maturity journey of improving, innovating and digitalizing this core business artery responsible for Customer Experience & O2C.

The future is here already as more and more companies are introducing Robots into back office processes to serve repetitive tasks. Robotic Process Automation (RPA),  Machine Learning and Artificial Intelligence transform company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Articificial Intelligence for automated emails are here to serve and save time even for the front office operations.

This marcus evans event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as great Customer Experience and the journey towards the true E2E O2C from planning to fulfilment and order management best practices. Other important areas covered will include Process Mining, Measuring Customer Experience, Opportunities with more Digital Workforce, more Automation and Digitalisation for order management, improving customer master data for better analytics, better integration with customers systems and more!